Thank you for shopping with BR Innovate Future Sdn. Bhd. We aim to provide you with excellent products and services, but if you’re not satisfied, please review our Return & Refund Policy below.

Eligibility Criteria for Returns
To be eligible for a return, your item must:

  • Be returned within 7 calendar days from the date you received it.
  • Be unused, in the same condition as when you received it, and in its original packaging.
  • Include the original receipt or proof of purchase.

Types of Refunds
Depending on the circumstances, approved refunds will be issued through:

  • Original payment method.
  • Store credit.

Process for Initiating a Return
To initiate a return:

  1. Contact our customer service team by emailing [Contact Email] and include details of your order, reason for return, and supporting evidence (e.g., photos of damaged or incorrect items).
  2. Our customer service team will review your request and provide further instructions.

Return Shipping Responsibility

  • If the return is due to an error from BR Innovate Future Sdn. Bhd. (e.g., wrong item, defective or damaged goods), we will cover the return shipping cost.
  • If the return is due to customer preference or error, the customer is responsible for return shipping fees.

Non-returnable or Non-refundable Items
We cannot accept returns or offer refunds for:

  • Digital products and services.
  • Customized or personalized items.
  • Items returned due to unacceptable reasons or customer errors, such as ordering mistakes or incorrect item selection.

Refund Approval and Processing
Once we receive your returned item, we will inspect it and notify you of our approval or rejection of your refund request.

  • Approved refunds will typically be processed within 7-14 business days.
  • Refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges
We only exchange products that are defective or damaged. To request an exchange, contact us directly.

Contact Information
For questions or further assistance regarding returns or refunds, please contact us:

BR Innovate Future Sdn. Bhd.
Email: cs@brinnovatefuture.com