Shipping & Delivery Policy
Thank you for choosing BR Innovate Future Sdn. Bhd. Please read our Shipping & Delivery Policy carefully to understand our processes and timelines.
Processing Time
Orders placed on our website are typically processed within 1-3 business days, excluding weekends and public holidays. We will notify you promptly if there are delays due to high order volumes or unforeseen circumstances.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Charges depend on the weight, dimensions, and destination of your order.
Delivery Time
The estimated delivery time for domestic shipments within Malaysia is typically 3-7 business days after order processing. International orders may take longer, usually between 10-20 business days.
Please note that these timeframes are estimates, and actual delivery times may vary due to carrier delays, customs processing, or other external factors.
Delivery Methods
We partner with reputable courier companies to ensure secure and timely deliveries. Tracking details will be provided via email once your order has been shipped.
Order Tracking
Once your order ships, we will send you a confirmation email with tracking information. You can track your shipment using the tracking number provided.
International Shipping
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. BR Innovate Future Sdn. Bhd. is not responsible for additional fees imposed by local customs authorities.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us promptly. In case of lost or damaged packages, we will assist you in resolving the matter with the courier service.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses. We are not liable for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for redelivery or reshipping due to incorrect address information.
Contact Information
For any questions, updates, or concerns regarding your order or delivery, please contact us at:
BR Innovate Future Sdn. Bhd.
Email: cs@brinnovatefuture.com